Frank Monte is a marketing executive and small business owner who turned into an activist when a lawyer contacted him about the settlement British Petroleum (BP) was creating for those affected by the massive oil rig disaster and spill in the Gulf of Mexico in 2010. Frank Monte realized that the blanket settlement BP was offering to Gulf private residents and businesses who lost countless dollars and their homes due to the spill was designed to help keep BP from paying as much as they would have to if each separate business or individual sued them individually.
So Frank Monte used his connections and his marketing skills to build a following of small businesses and residents of his community to sue BP separately. Monte set up weekly seminars explaining why this was necessary and how everyone could benefit. After a short time, “we had so many people coming on Thursday nights we ran out of seats and it became standing room only.” BP responded by slowing down the claims process in the hopes that most would drop them.
Unfortunately, it worked. Frank Monte eventually sold his claim for less than fifty percent of what it was worth, but he never gave up the fight for better environmental protection.
A serial entrepreneur and business leader, Frank Monte knows that no matter what industry or business you’re in, the customer experience comes first. The leader of a local marketing firm and former head of a number of successful enterprises, Monte has taken care to zero in each organization’s focus on the customer experience, and to ensure each customer receives the utmost in attention and care between each end of the transaction.
Approaching customer service from this experience perspective, as Frank Monte knows, is key to building and sustaining a successful enterprise. An experience-based perspective is dependent upon:
- Empowering your employees. As team leader, it is your responsibility to empower your employees with the resources and freedom needed to address customer concerns at any point in the customer experience. Giving your staff the room needed (within reason, of course) to make things right with the customer is essential to the cultivation of customer loyalty and repeat business.
- Fulfilling promises. Critical to a great customer experience is the fulfillment of promises. Never promise the customer anything you can’t deliver on, and always take steps to follow through on what you’ve promised to deliver.
Frank Monte provides trusted, multi-faceted marketing services and solutions to his customers. The owner of a local marketing firm, Frank Monte is looked to by small businesses and local professionals not only for improving their potential reach throughout the community, but for establishing a familiar, resonating brand that stays in the customer’s mind for the long-term.
One integral feature of Frank Monte’s services is that of website design and development; a key component of any modern-day marketing strategy. As Monte knows, the right website can make all the difference between a solid, profitable online footprint and digital obscurity, which is why he works diligently to craft sites with a strong focus on the user experience.
The best business websites are designed:
With simplicity and consistency, answering critical questions your customers may have about your products while making it easy to navigate to the next course of action.
Display the company’s products/services prominently and consistently on each page; an element that helps to eliminate potential confusion and to give your business solid brand identity and connection.
Makes the purchase process easy, simple and secure, as convenience is the name of the game in online commerce.
Visit: Frank Monte Centurion | Frank Monte – WordPress.com
Frank Monte doesn’t miss many opportunities to face a challenge. An intrepid entrepreneur and business owner, Frank Monte enjoys the chance to place himself in new situations, and to take on new obstacles as opportunities to learn, adapt and develop both personally and professionally.
Now an undergraduate nearing his way to law school, Frank Monte is facing what is perhaps one of the most challenging paths he will take in his career: the law. Equipped with an enthusiasm for helping others, and an eagerness to learn and grow, Monte is currently setting the stage for what promises to be yet another successful chapter in his professional career.
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Preparing for the onslaught of reading, writing, and researching required of students in law school is essential; particularly for those looking to stand out among their peers while developing the network they need to begin a successful legal career. To ready yourself for the workload of law school, it helps to:
- Work on your writing skills. There is certainly no shortage of writing involved in law school, and sharpening your ability to write won’t hurt.
- Study for the LSAT now. It’s never too early to begin study for the LSAT, as the test is known to overwhelm those who have failed to prepare adequately.
Frank Monte is currently pursuing a career in law because of his fervent desire to be better than the status quo. Rather than charge clients outrageous retainer’s fees and only half-heartedly pursue justice on their behalf, Frank Monte looks to utilize his work ethic, honesty and intelligence to add real value to his client’s lives; to provide each individual the complete and dedicated representation they deserve while passionately pursing the results they need to become whole again. Monte is committed to being much more than your run-of-the-mill legal professional.
Building an enterprise, as Frank Monte knows, is a big deal. The act of putting your heart and soul into something you believe in, and enabling that entity with the leadership and resources it needs not only to survive, but to thrive, is one that (most) entrepreneurs do not take lightly; particularly as many have invested their entire livelihoods in making that business successful.
A successful small business owner and serial entrepreneur, Frank Monte knows not just how to launch a business successfully, but to ensure it’s firing on all cylinders at all times. Doing so, as he knows, requires:
- Really Knowing Your Firm. Sure, you aren’t an expert in everything; but if you don’t possess in-depth knowledge of those products/services your offering, as well as how your business is delivering those goods, it will be quite challenging to decide how and where best to take risks and grow.
- Overseeing All Expenses. Careful tracking, monitoring and assessment of all company expenses provides you the information you need to make the best financial decisions possible, and helps you eliminate unnecessary waste before it occurs.
Frank Monte is committed to the health and strength of his company and his community. This is one reason why he remains steadfast in his commitment to working with and hiring military veterans; professionals he knows provide an invaluable resource of dedication, diligence and loyalty, and that help strengthen his enterprise while providing the framework his firm needs to thrive well into the future.
For Frank Monte, hiring retired servicemembers is the right thing to do; not only as a way to support those who have put their lives on the line for their country, but as a way to tap into a vast, useful resource of professionals who know how to get the job done. Hiring military veterans provides employers the benefit of:
Adaptability. Veterans tend to have considerable experience adapting quickly to changing situations, particularly under extreme pressure.
Leadership. Those who have served tend to know how to take the reins when needed, and aren’t afraid to do what it takes to meet and exceed organizational objectives.