A serial entrepreneur and business leader, Frank Monte knows that no matter what industry or business you’re in, the customer experience comes first. The leader of a local marketing firm and former head of a number of successful enterprises, Monte has taken care to zero in each organization’s focus on the customer experience, and to ensure each customer receives the utmost in attention and care between each end of the transaction.
Approaching customer service from this experience perspective, as Frank Monte knows, is key to building and sustaining a successful enterprise. An experience-based perspective is dependent upon:
- Empowering your employees. As team leader, it is your responsibility to empower your employees with the resources and freedom needed to address customer concerns at any point in the customer experience. Giving your staff the room needed (within reason, of course) to make things right with the customer is essential to the cultivation of customer loyalty and repeat business.
- Fulfilling promises. Critical to a great customer experience is the fulfillment of promises. Never promise the customer anything you can’t deliver on, and always take steps to follow through on what you’ve promised to deliver.
Frank Monte, Centurion Founder, knows a thing or two about developing a successful enterprise. The Founder of a successful marketing firm, a successful real estate firm and a homeowners-assistance firm (Homeowner Answers, LLC), Monte has earned the reputation as a proven, serial entrepreneur; someone with the drive, passion, intelligence and work ethic needed not just to see his ideas come to fruition, but to transform them into commercial success stories.
A successful business, as Frank Monte of Centurion knows, is built on:
Without an authentic passion for the idea, service or product being offered, it’s hard to get an idea off the ground, much less to transform it into something commercially sustainable.
Successful companies aren’t built overnight. Weeks, months, even years of sweat, blood and tears are what turn companies into promising, sustainable enterprises.
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Frank Monte, Centurion
A Reliable Workforce
It’s hard to launch an idea on one’s own, particularly when the competition is working hard to outpace and shut out any threats to their existence. Taking care to hire the right support team, one with the talent, ambition and dedication needed to see the company through to the next level, is essential to a successful operation.
Frank Monte Centurion‘s Monte is a talented marketing professional and entrepreneur, as well as the founder of such notable enterprises as Frank Monte Centurion, a successful marketing firm, and Black Sand Real Estate, a real estate brokerage established in 2005.
Centurion owner Frank Monte achieved considerable success with what is now known as Black Sand Real Estate, despite opening the firm just years before the housing market crash of 2008. Following the devastation of the housing crisis, Monte was able to pivot, creating a niche designed to give homeowners the opportunity to avoid the dangers of foreclosure. Known as Homeowner Answers, LLC, Monte’s company was staffed with skilled negotiators; professionals working on behalf of homeowners to eliminate potential financial liability once their homes were listed and sold.
Related Post: Frank Monte Centurion: Giving the Underdog a Voice, Homeowner Answers LLC
Though gut-wrenching at times, Centurion owner Frank Monte was able to provide struggling homeowners much-needed advocacy. By going on the offensive, Monte and his team were able to give people a fighting chance throughout what were extremely difficult and trying times; to serve as a voice for those facing an uncertain and often perilous financial future.
Frank Monte Centurion’s Monte is currently pursuing his undergraduate degree on his way to law school.
Skilled entrepreneur Frank Monte, owner of the marketing firm Frank Monte Centurion, has always possessed the desire to help others. Not only has Monte achieved considerable success in the field of business; he’s also been able to steer his companies towards causes that work vigilantly on behalf of others, as well as to pursue a sense of accountability and justice for those who have been wronged or harmed in some way.
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Before the advent of Centurion, Frank Monte was responsible for the launch of Homeowner Answers, LLC, a firm that negotiated directly with lenders to eliminate homeowner liability following the listing and sale of homes. Those facing the possibility of foreclosure following the 2008 housing crisis found a strong and passionate advocate in Monte’s team.
In 2012, Frank Monte and Centurion began their foray into the pursuit of financial compensation on behalf of those impacted by the 2010 BP oil spill. By dedicating themselves to building a vast marketing network, one that encouraged business owners to file claims against BP, Monte and his team were able to hold the energy giant financially culpable for the disaster (to the tune of $50 million).